Stakeholders Engagement

Stakeholder Identification

PLANET has many stakeholders with a wide variety of backgrounds. To identify the stakeholders who sufficiently represent their groups, we have referred to the five attributes in AA1000 Stakeholder Engagement Standard 2015: Dependency, Influence, Tension, Responsibility and Diverse Perspectives. Seven groups of stakeholders have been identified based on their degree of significance, namely investors (shareholders), employees, customers, suppliers, government agencies, and NPO/NGO, communities.

Stakeholder Communication

PLANET engages its stakeholders in material topics through regular and irregular communication channels, through which the stakeholders contribute to the results from various angles and present diverse social values. Topics that are important to PLANET’s stakeholders are reviewed, and the response measures are also addressed in the relevant chapters of this Sustainability report.

Channels for Stakeholder Engagement and Communication

Stakeholder	Contact window	E-mail
Investors (shareholders)	Spokesperson Deputy spokesperson	natalie@planet.com.tw shallon@planet.com.tw
Employees	CEO	ceo@planet.com.tw
Customers	Sales department	sales@planet.com.tw
Suppliers	COO	shallon@planet.com.tw
Government agencies	CFO	natalie@planet.com.tw
NPO/NGO	Special assistant	jennys@planet.com.tw
Communities	Special assistant	jennys@planet.com.tw

Stakeholder Engagement Performance

Stakeholder	Significance to PLANET	Communication Channel	Communication Frequency	Concerned Issues	Engagement Results
Investors (Shareholders)	The long-term support of investors and shareholders is the driving force of PLANET's steady growth. All investors and shareholders of PLANET should be given equal access to material information. PLANET should uphold the principles of integrity and sustainability in its operations, keep information open and transparent, and protect the rights and interests of shareholders and investors.	Shareholder meeting	Once a year	Corporate governance & operation performance Business integrity and legal compliance Risk management Protection of Privacy Right Green products and innovative R&D	The company engages investors regularly or as needed to convey its business performance and future development. Annual reports, quarterly financial statements, quarterly operation reports and monthly revenues are uploaded to the Stakeholders Zone of the corporate website. A summary of comments gathered from investors and external parties is submitted quarterly to the Board of Directors and the executive management to provide a basis for the improvement of corporate governance and operations.
		Investor Conference	Twice a year
		Stakeholder Zone of corporate website	As needed
		Audit Committee mailbox	24 hours of synchronous sending and receiving
		Spokesperson’s and deputy spokesperson’s mailbox	Open 24 hours a day
		Market observation post system of competent authority	As needed
Employees	Employees are the most important partners of PLANET's sustainable development, the key to the enterprise's core competitiveness, and the most important foundation for sustainable operation. The company is committed to creating a diverse, equal and healthy working environment, hoping to grow and develop together with its employees and to share the benefits of sustainability with them.	Performance assessment	Once a year	Talent attraction and retention Human rights Diversified, equal and friendly workplace Occupational safety and health	PLANET communicates with employees on company policies and directions through various channels, and it is open to employee feedback and adjusts strategies or proposals for improvement as appropriate. PLANET organizes regular professional training courses, health and safety training program and fire drills.
		Performance interview	As needed
		Mentor interview	Timely Response
		Care for seniors	Timely Response
		Employee Welfare Committee	As needed
		Competency Education and Training	As needed
		Employee Satisfaction Survey	Once a year
		Gender Equality Committee	As needed
		Feedback and grievance mailbox	Timely Response
		Labor Management Meeting	Quarterly
		Internal meetings	As needed
		Occupational Safety and Health Committee	Quarterly
Customers	Customers are important business partners of PLANET. The company listens to the needs of its customers and focuses on the needs of the customers to provide professional services. The company strives to master the trend of network communication industry, to help customers win market opportunities, to achieve customer goals and to grow together. PLANET is ready to join hands with customers to achieve low carbon and sustainability.	Corporate social network website	As needed	Product quality and safety CRM Corporate image Green products and innovative Research & Development Supply chain management Protection of privacy right Information security management	PLANET is constantly making improvements to customer service and stays in close communication with customers. The company protects client privacy and is always prepared to accept review requests from customers. Visits and meetings between PLANET and its customers are arranged to strengthen the partnerships and create a win-win situation.
		Partner Zone on corporate website	As needed
		Customer service, technical support, dedicated window and mailbox	Timely Response
		Product Education and Training	As needed
		Distributor conference	As needed
		Customer Satisfaction Survey	Once a year
		ESG/CSR Audit	As needed
Suppliers	Suppliers are PLANET's partners for sustainable operation and growth. The company hopes to establish sustainable partnership with suppliers to jointly implement corporate social responsibility.	Dedicated buyer window	As needed	Corporate governance and operational performance Supply chain management Green products and innovation research and development	PLANET conducts regular annual supplier audit, communicating with suppliers and actively responding to suppliers' concerns. PLANET continues to encourage suppliers to minimize environmental impact and implement corporate social responsibility.
		Supplier evaluation	Once a year
		Green supply chain management platform	As needed
		Supplier audit and coaching	Quarterly
		Supplier meetings	As needed
Government Agencies	Apart from complying with government regulations, PLANET actively supports government policies and engages government agencies in two-way open communication to win their trust, support, and cooperation.	Market observation post system of competent authority	As needed	Corporate governance & operations performance Business integrity and legal compliance Investor protection Internationalization of capital market Climate change Information security management	PLANET works with government agencies regularly and as needed in implementing and coordinating related matters. The company also learns details of government regulations and assists in promoting them. PLANET strictly observes laws and regulation and fully cooperates with government policies.
		Symposiums/seminars, evaluations	As needed
		Official correspondence	As needed
NPO/NGO	As an ethical and responsible enterprise, PLANET understands the needs of nonprofit organizations. It promotes and practices the philosophy of giving back to the community and strives to exert positive influence on society. The goal is to achieve sustainability, harmony, and mutual benefits.	Participation in relevant organizations	As needed	Human rights Corporate image Environmental protection Climate change	PLANET participates in Taipei Computer Association, National Innovation and Entrepreneurship Association R.O.C., Taiwan-U.S. Business Alliance, Intelligent Computer & AIot Association and other organizations, and establishes enhanced communication mechanism with industry members. PLANET works with NGO/NPOs on promotion of environment protection and social integration initiatives
		Activities and cooperation	As needed
		Issue initiative	As needed
Communities	PLANET continues to maintain a good and interactive relationship with the communities and the society to help the communities grow together.	Project cooperation	As needed	Environmental protection Social engagement and care Corporate image	PLANET has implemented “Remedial education/psychological counseling for disadvantaged children” in 19 schools and organizations in Greater Taipei. PLANET communicates via meetings, e-mail and telephones.
		Opinion consultation	As needed
		Enterprise website	As needed

Identification of Material Topics

The compilation of PLANET’s Sustainability report complies with the Global Reporting Initiative (GRI) Standards. Material Topics are analyzed by following the process, which consists of four steps, namely Identification, Prioritization, Validation and Review, to validate the scope of disclosure in the report as well as major internal/external sustainability challenges faced by PLANET. Annual material topics and stakeholders are reviewed annually by the Sustainable Development Committee and adjusted as appropriate.

Members of PLANET’s Sustainable Development Promotion Team assessed all these issues by "the degree of PLANET’s environmental, social and governance impacts on the entire society" and "the degree of influence over stakeholders' assessment and decision-making processes". The degree of influence and impact of individual issues were measured and quantified to create a preliminary materiality matrix.

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