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Stakeholders Engagement

Stakeholder Identification

Based on the GRI Standards and the international AA1000 Stakeholder Engagement Standard (AA1000 SES), and evaluated from the dimensions of dependency, responsibility, tension, influence, and diverse perspectives, PLANET identified seven key stakeholders through meetings in the Sustainability Office. These include: Employees, Investors (Shareholders), Customers, Suppliers, Government agencies, NPO / NGO, and the general public (community/media).

Stakeholder Communication

PLANET engages with its stakeholders through regular and ad-hoc communication channels to understand their concerns. These insights serve as important references for formulating management policies and execution plans, helping PLANET to continually improve its ESG and sustainability efforts and create diverse social value through engagement with various stakeholders. Topics that are important to PLANET’s stakeholders are reviewed, and the response measures are also addressed in the sustainability report.

Stakeholder Engagement Performance
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Investor / Shareholder Long-term support from investors and shareholders is the foundation of PLANET's steady growth. The company is committed to providing fair and transparent material information, adhering to the principles of integrity and sustainable management, and safeguarding the rights and interests of investors and shareholders. Shareholder meeting Once a year
  1. Corporate Governance and Operational Performance
  2. Information and Communication Security and AI Risk Management
  3. Climate resilience
  4. Green Products and Innovative R&D
  • Revenue reached a record high in 2025.
  • Sustainability information disclosed through the Company’s Annual Report, Sustainability Report, and TCFD Report.
  • Maintained sound corporate governance: ranked among the top 5% of TPEx listed companies in the 10th Corporate Governance Evaluation, and also among the top 5% of TWSE/TPEx listed companies with a market capitalization between NT$5 billion and NT$10 billion.
  • Zero information and communication security incidents reported for the year.
Investor Conference Twice a year
Stakeholders zone of corporate website As needed
Audit Committee email Synchronous transceiver round the clock
(Acting) spokesperson email Open round the clock
Market observation post system of competent authority As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Customers Customers are PLANET's important partners in operation. We listen to customer needs and provide professional service centered on customer needs. We also grasp the industrial trend in networking & communication, which helps customers to go earlier in the market and to achieve their objectives. Growing together, customers and us work towards low-carbon sustainability in future hand in hand. Corporate social media As needed
  1. Corporate Governance and Operational Performance
  2. Information and Communication Security and AI Risk Management
  3. Green Products and Innovative R&D
  • Achieved a 100% average customer satisfaction rate in 2025.
  • Successfully developed a new series of green energy and AI intelligent network products to meet global market demand, including the CloudNMS cloud network management platform, industrial-grade time-sensitive network switches, industrial-grade Wi-Fi PoE access points, long-range IoT bridges, and more.
Partner Zone of corporate website As needed
Customer service, technical support, dedicated window and mailbox Response within 24 hours
Product training As needed
Dealer meeting As needed
Customer satisfaction survey Once a year
ESG / CSR audit As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Employees Employees are PLANET's most important partners in sustainable development, the most important key to corporate core competitiveness, and the basis for corporate work towards sustainable management. We are committed to forging a DEI workplace, hoping to grow together with employees and to co-exist with sustainable development for co-prosperity. Performance assessment Once a year
  1. Talent Attraction and Retention
  2. Corporate Governance and Operational Performance
  3. Information and Communication Security and AI Risk Management
  4. Climate resilience
  • There was no form of discrimination in 2025.
  • The average number of professional functions and general education and training hours for employees in 2025 was 29.9 hours per person.
  • The completion rate of the sustainable performance linkage assessment was 100% in 2025.
  • In 2025, there were zero cases of sexual harassment or unlawful infringement complaints filed by employees.
Performance appraisal interview As needed
Mentor interview Immediate response
Senior workmate Immediate response
Employee welfare committee As needed
Competency-based Education and Training As needed
Employee satisfaction survey Once a year
Gender equality committee As needed
Suggestions & complaints box Immediate response
Labor Management meeting Quarterly
Internal meetings As needed
Occupational Safety and Health Committee Quarterly
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Supplier Suppliers are PLANET’s partner in sustainable management and growth. We hope to build a sustainable partnership with suppliers and to fulfill corporate social responsibility together with them. Dedicated buyer window As needed
  1. Corporate Governance and Operational Performance
  2. Supply Chain Management
  3. Green Products and Innovative R&D
  4. Information and Communication Security and AI Risk Management
  5. Circular Economy
  6. Net-zero carbon emissions
  • 100% of suppliers signed the Supply Chain Code of Conduct Compliance Declaration.
  • 100% of suppliers do not use conflict minerals.
  • Through the "Large Enterprises Leading Small ones" project, 31.4% of suppliers were assisted in completing GHG inventories.
  • A total of 44 suppliers passed third-party verification of GHG inventories in accordance with ISO 14064-1.
Supplier evaluation Once a year
Green supply chain management platform As needed
Supplier audit and coaching Quarterly
Supplier meeting As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Government agencies PLANET observes relevant norms of the government agency and proactively cooperates in policy implementation. It gets trust, support and cooperation from the government through transparent two-way communication. Market observation post system of competent authority As needed
  1. Corporate Governance and Operational Performance
  2. Information and Communication Security and AI Risk Management
  3. Net-zero carbon emissions
  4. Climate resilience
  • Maintained sound corporate governance: ranked among the top 5% of TPEx listed companies in the 10th Corporate Governance Evaluation, and also among the top 5% of TWSE/TPEx listed companies with a market capitalization between NT$5 billion and NT$10 billion.
  • Zero information and communication security incidents reported for the year.
Symposiums/seminars, evaluations As needed
Official correspondence As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
NPO/NGO PLANET values partnerships with local communities and non-profit organizations, responding to societal needs through continuous interaction and cooperation. By integrating corporate resources and external expertise, PLANET is committed to expanding its positive social influence, promoting sustainability, inclusivity, and mutual benefit in society. Participate in relevant organizations As needed
  1. Social Influence
  2. Net-zero carbon emissions
  • In cooperation with the International Nature Restoration Action Association (INRAA), PLANET has promoted the "Clean Air, Clear Mind Action" initiative. Since 2021, the initiative has involved 215 companies and 175 individuals, including customers and suppliers, working together to restore soil health and create a sustainable environment.
  • Since 2023, PLANET has partnered with the Contemporary Legend Culture and Art Foundation, New Taipei City, to support the long-term residency of the "Contemporary Legend Theatre" and "Tai Gu Tales Dance Theatre" at the century-old historic Banqiao Broadcasting Station. In 2025, an additional NT$ 3 million has been invested to establish the immersive venue " Legendary Liyuan," strengthening the foundation for the theatre group's performances and cultural innovation.
  • [Delivering the Good Songs to Schools] Tour singing at schools has reached a cumulative total of 67 schools, and 3,000 CDs were recorded to promote good songs.
  • "Sustainability Synergy" featured cross-sector collaboration, partnering with 7 NGOs, 3 schools, and 20 suppliers to organize 11 public welfare activities, with a total of 668 participants.
Activity cooperation As needed
Join initiatives As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
The general public The general public includes the community and media, representing the public's expectations and supervisory role, influencing corporate reputation and social trust. PLANET responds to societal concerns through transparent communication and active participation in public issues, establishing good interactive relationships to promote the mutual benefit of the company and society. Participate in relevant organizations As needed
  1. Corporate Governance and OperationalPerformance
  2. Information and Communication Security and AI Risk Management
  3. Talent Attraction and Retention
  4. Social Influence
  • Join in organizations, such as Taipei Computer Association, National Innovation and Entrepreneurship Association, Taiwan-U.S. Business Alliance, and Intelligent Computer & AIoT Association. Establish an industry member concentrated communication mechanism.
  • Implemented the remedial education and psychological counseling for emotionally disturbed disadvantaged children program across a cumulative total of 20 schools and institutions in greater Taipei area.
  • In 2025, employees participated in volunteer services 92 person-times, contributing a total of 319 service hours.
Press release issuance As needed
Media interviews As needed
PLANET public relations contact As needed
Social media As needed