[ICA-1200/W1200] What do I do if PLANET IP Wizard II program cannot find the device?


1. Re-power on the device if it cannot be found within 1 minute.
2. Do not connect device over a router because PLANET IP Wizard II program cannot detect device over the router.
3. If IP address is not assigned to the PC which runs PLANET IP Wizard II program, then PLANET IP Wizard II program cannot find the device. Make sure that IP address is assigned to the PC properly.
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
5. Check the firewall setting of your PC or Notebook.

Contact Us