[NMS series] Why is the switch shown “unsupported” on NMS-500?

If your switch is shown “unsupported” on NMS-500, please refer the steps below to fix the issue.

1. Login the switch’s web management, check whether the Remote NMS Configuration is disable. 

2. If it is disabled, first remove the switch from the NMS-500’s Device List.

3. Set the Remote NMS Configuration to “PLANET NMS Controller-LAN”, then click the “Apply” button.

4. Set the SNMP feature as “Enable”, click the “Apply” button. 

5. Enable the LLDP feature and set the LLDP PDU Disable Action to “Filtering”, then click the “Apply” button.

6. Save all changes to the Startup Configuration.

7. Re-add the switch to the NMS-500.

8. After completing these steps, the switch should display the status as “Supported”.