FAQs

We suggest you use the same screen resolution to set video wall so that you can get the best performance. If you use the different screen resolution, please try “EDID copy” to solve no display issue.
(Video extender excepted)

Please refer to the following pictures:
Step 1: Unscrew the screw from the device.

Step 2 : Then you will see the screw hole.

Step 3 : Tighten the security screw onto the device.

Step 4: Plug in the HDMI cable and tighten the screw to secure.

The Wake-On-LAN feature only supports on ENW-9503A.. Even the mother board support this feature, the PC still can’t be awake by the other PC through cards like ENW-9504..

1) Check whether or not the setting of resolution is too high. The Smart
View supports VGA, SVGA, Multisync and XGA (interlaced) resolutions up to 1920 x 1440, 60Hz.
2) The quality of cable is not good enough. Please use high-quality Smart
View cables.

1) Reinstall the mouse by unplugging the mouse from the control end and then plugging it back.
2) Reboot the PC.
3) For Auto Scan Mode, press [Esc] to exit.
4) Try another mouse.
Note：If you are using a special mouse, we recommend you to install the mouse driver provided by the original manufacturer to maximize its functionality.

There are three ways to convert the video source. One is to use DIP switch, while the other is to set VLAN port and go with HDMI splitter (matrix).

1. A Tx (transmitter) supports DIP switch for 16 channels, and every time when you convert the source you have to switch DIP of all units to the same number.

2. You can set VLAN to convert the video source. Please refer to the topology below and imagine that the concept is based on your issue.

You can set up port-based VLAN for that transmitter (IHD-410PT), and then for the receiver (IHD-410PR). You can just dynamically swap the receiver port to a different VLAN for video source change. You can swap VLAN via Web interface of the switch.

Instructions about the topology above:

As for Test A

, we set port1 and port3 to a VLAN, and set port2 and port4 to another VLAN. The Rx will convert the source if we change the connection of Rx and switch from port3 to port4.

As for Test B

, we set port1 and port3 to a VLAN, and the Rx will convert the source if we issue the command via telnet to set port2 and port3 to a VLAN.

3. You also could use HDMI splitter (matrix) to convert the sources.

As you see, two sources connect to the input of HDMI matrix, and output to Tx, and then Tx and Rx all connect to the switch.

In this case, we use the HDMI matrix controller to select the source.

SmartSync currently supports data synchronization only from NAS-7410 to other NAS-7410 servers. We may consider implementing data synchronization from Windows platform to NAS-7410 at the second stage.