FAQs

1) Check whether or not the setting of resolution is too high. The Smart
View supports VGA, SVGA, Multisync and XGA (interlaced) resolutions up to 1920 x 1440, 60Hz.
2) The quality of cable is not good enough. Please use high-quality Smart
View cables.

1) Reinstall the mouse by unplugging the mouse from the control end and then plugging it back.
2) Reboot the PC.
3) For Auto Scan Mode, press [Esc] to exit.
4) Try another mouse.
Note：If you are using a special mouse, we recommend you to install the mouse driver provided by the original manufacturer to maximize its functionality.

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

Make sure your browser cache settings are feasible. Especially make sure the cache settings are not set to something like "never check for newer pages". Otherwise IKVM-17080 / IKVM-17160 pages may be loaded from your browser cache and not from the card.

You have to define a so-called "Button Key". This can be done in the Remote Console settings.

Check whether the network connection is working in general (ping the IP address of IKVM-17080 / IKVM-17160). If not, check network hardware. Is IKVM-17080 powered on? Check whether the IP address of IKVM-17080 / IKVM-17160 and all other IP related settings are correct! Also verify that all the IP infrastructure of your LAN, like routers etc., is correctly configured. Without a ping functioning, IKVM-17080 / IKVM-17160 can’t work either.

Was the correct combination of user and password given? On delivery, the user "super" has the password "pass".Moreover your browser must be configured to accept cookies.