FAQs


Product Category
Keyword
A :

Please check, if you have an option like "Automatically move mouse pointer to the default button of dialog boxes" enabled in the mouse settings of the operating system. This option needs to be disabled.

A :

Make sure your browser cache settings are feasible. Especially make sure the cache settings are not set to something like "never check for newer pages". Otherwise IKVM-17080 / IKVM-17160 pages may be loaded from your browser cache and not from the card.

A :

You have to define a so-called "Button Key". This can be done in the Remote Console settings.

A :

Check whether the network connection is working in general (ping the IP address of IKVM-17080 / IKVM-17160). If not, check network hardware. Is IKVM-17080 powered on? Check whether the IP address of IKVM-17080 / IKVM-17160 and all other IP related settings are correct! Also verify that all the IP infrastructure of your LAN, like routers etc., is correctly configured. Without a ping functioning, IKVM-17080 / IKVM-17160 can’t work either.

A :

Possibly a firewall prevents access to the Remote Console. Make sure the TCP port numbers 443 or 80 are open for incoming TCP connection establishments.

A :

Was the correct combination of user and password given? On delivery, the user "super" has the password "pass".Moreover your browser must be configured to accept cookies.

A :

Make sure the mouse settings in IKVM-17080 / IKVM-17160 match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly, refer to Section 3.4.3 for further explanation.

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