FAQs


Product Category
Keyword
A :

Please check, if you have an option like "Automatically move mouse pointer to the default button of dialog boxes" enabled in the mouse settings of the operating system. This option needs to be disabled.

A :

This is possibly a Windows XP problem. Try not to move the mouse while XP goes in standby mode.

A :

If an "internal error" occurs while uploading the signed certificate, either change the extension of the file to .txt or add a file helper using the Internet Explorer preferences for this type of file. Make sure that the encoding is plain text and the checkbox ’use for outgoing’ is checked. Another possibility is to use a Mozilla based browser.

A :

Please press the reset button for 5 seconds to restore factory setting. System default user name and password: admin / admin

A :

Recommend you to use Internet Explorer 7.0 above or other third-party high version browsers.

A :

Please confirm first whether any file is downloading or any operation on disk. Close all the application programs accessing NAS probably, and then try again.

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