FAQs

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

Regarding this detail descriptions, it is suggested to download the product FAQ and read the documentation for more understandings, thank you.

Step 1. Reinstall the keyboard/mouse by unplugging the keyboard/mouse from the control end and then plugging it back.

Step 2. Reboot the PC.

Step 3. In the Auto Scan mode, press [Esc] to exit.

Step 4. If this issue already has, please hold the reset button for about 5 seconds to load default.

Step 5. Try another keyboard/mouse.

[Note]
If you are using a special mouse, we recommend you to install the mouse driver provided by the original manufacturer to maximize its functionality.

Please check the settings below to solve this issue:

1. Check whether the power adapter is the right one or not. The input power is 9V DC,1A.
   
2. If the setting for the resolution exceeds 2048 x 1536, 350MHz, then set the resolution within the specified range.
   
3. If the KVM switch is a standalone, then power off the PC. Unplug the special cable of the KVM switch and then power on the KVM switch. Connect
   the special cable of the KVM switch and power on the PC.
   
4. If the KVM switch is connected in series, then power off the PC. Unplug the special cable of the KVM switch. Power on the master KVM switch and then start the slave KVM switch. Connect the special cable to the KVM switch and power on the PC.

Please check the settings below to solve this issue:

1. Check whether or not the setting of the resolution is too high. The maximum video resolution is up to 2048 x 1536, 350MHz.
   
2. The quality of cable is not good enough. Please use high-quality Smart View cables.

The distance between the external console and the KVM-210-08/KVM-210-16 is too long. The maximum VGA cable distance should not exceed 20m and, in some cases, may need to be shorter. Replace the VGA cable with the one that is appropriately short.

Step 1. Reinstall the keyboard by unplugging the keyboard from the control end and then plugging it back.

Step 2. Reboot the PC.

Step 3. In the Auto Scan mode, press [Esc] to exit.

Step 4. Try another keyboard.

[Note]
If you are using a special mouse, we recommend you to install the mouse driver provided by the original manufacturer to maximize its functionality.