FAQs

Sometimes it is helpful to dump the network packets of the device for issue identification.

To get the packets of the device dumped, user needs to log in the device web portal,

open page [System] >> [Tools] and click [Start] in “Network Packet Capture” section.

A pop-up message will be prompted to ask user to save the capture file.

User then should perform the relevant operations such as activating/deactivating line or

making phone calls and click [Stop] button in the web page when operation is finished.

The network packets of the device during the period have been dumped to the saved file.

User may examine the packets with a packet analyzer or send it to PLANET support mailbox.

Users can get information by pressing the [Menu] >> [Status] option in the phone.

The following information will be provided:

The network information

Equipment information (model, software and hardware version), etc.

If there is an issue with the IP phone, the screenshot can help the technician locate the function and identify the problem.

In order to obtain screen shots,log in the phone webpage [System] >> [Tools],

and you can capture the pictures of the main screen and the secondary screen (you can capture them in the interface with problems).

Resetting Device to Factory Default will erase all the user’s configuration, preference,

database and profiles on the device and restore the device back to the state as factory default. 

To perform a factory default reset, user should press [Menu] >> [Advanced],

and then input the password to enter the interface.

Then choose [Factory Reset] and press [Enter], and confirm the action by [OK].

The device will be rebooted into a clean factory default state.

                                        Topology

Purpose:

This is an intercom demonstration setup between doorphone (HDP-1160PT) and video intercom (VTS-700P) via P2P to open the door lock.

1. VTS-700P configuration

This is the setting to trigger the door lock via DTMF protocol.

2. HDP-1160PT Configuration

3. HDP-1160PT è Door Lock connection

4. To open the door lock via VTS-700P

    A. Press the Janitor tab first.

    B. Then press the Key tab to open the door lock.

Purpose:

This is an intercom demonstration setup between IPX-330,doorphone (HDP-1160PT) and IP Phone (ICF-1900);all devices will be registered with IPX-330.

All doorphones will call IP Phone_1 first,and it will forward to IP Phone_2 if it’s busy or there is no answer.

1. IPX-330 Configuration {extension 801~806}

Enable the video call option on extension (801 ~ 806) separately as shown below: 

Configure the call forward function.If IP Phone_1 (801) is busy or there’s no answer,it will forward

to extension 802 as shown below:

2. ICF-1900 configuration for IP Phone_1

Configure the Function key for HDP-1160PT (803~806) separately as shown below: 

3. ICF-1900 configuration for IP Phone_2 

4. HDP-1160PT configuration (803~806)

    For example, the ext. 803 configuration

Purpose:

This is an intercom demonstration setup between doorphone (HDP-1160PT) and IP Phone (ICF-1900) via P2P.

1. ICF-1900 configuration

For SIP 1~SIP 3,please enable the checkbox of “Dial Without Registered” as shown below:

For SIP 1~SIP 3,please disable the checkbox of “Enable Strict UA Match” as shown below:

2. HDP-1160PT configuration (Every HDP-1160PT should have the same configuration as shown below.)