FAQs

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IPCamera Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Please follow the steps below:

1) Restore the factory default setting by pressing and holding down the Reset button for more than 3 seconds on the device, and

2) Reconfigure the device.

Check the IP address of the ICA-3260 by using the IPWizard II program or by UPnP discovery or set the device to default by the Reset button.

Please follow the steps below:

1) Re-power the device if the unit cannot be found within 1 minute.

2) Do not connect the ICA-3260 over a router as IPWizard II program cannot detect the device over the router.

3) If the IP address is not assigned to the PC running IPWizard II program, then IPWizard II program cannot find the device. Make sure that the IP address is assigned to the PC properly.

4) Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during the setup of the ICA-3260.

5) Check the firewall setting of your PC or Notebook.

Make sure that your Internet Explorer is version 8.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Maybe the NAT router does not support the UPnP function. Please check user’s manual of router and turn on the UPnP function.