FAQs

Please contact the local service or PLANET technical support service for the service according to the machine type and the program edition. 

 Please go to Main Menu→System→Digital→Channel Type to select Analog/Hybrid/Digital mode before adding cameras. Next, you can add and set up cameras in Digital Channels.

 Please check the following possible reasons:  

• Did not add device.
• The device of related channel was not enabled.
• The device of related channel was not selected.
• The selected device did not connect to video sources.
• The channel title of selected remote device does not exist.
• Stream for remote channel was set by extra stream.
• User name and password were not matched.
• Entered IP address or port no. incorrectly when adding device.
• The resolution of added device was too large to display by the monitor.

When the current resolution of the channel is over the limit, the system will show red “X” on the screen. Firstly, please adjust video settings of the camera with H.264 compression, 1280 x 720 resolutions, 30fps, constant bit rate (CBR) and 2048kbps for main-stream. Next, confirm sub-stream of the camera is enabled. The video settings with H.264 compression, 640 x 480 resolutions, 30fps, CBR and 1024kbps for sub-stream are recommended.

 Please check whether the video standard (NTSC/PAL) setting is correct or not. You can go to Main Menu→System→General→Video Standard to change setting.

The factory default setting of video standard is NTSC. 

Adjust video standard (PAL/NTSC) of HDVR and camera. Confirm the settings in HDVR and camera are consistent.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.