FAQs

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Make sure the RJ45 cable is properly connected to the PoE switch. Try to re-plug the cable.

The Snapshot command: http://servername/cgi-bin/snapshot?channel=0
Note. 0=Main stream; 1=Sub stream
E.g. http://192.168.0.20/cgi-bin/snapshot?channel=0

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
2. Check the bandwidth of internet connection. If the internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
   
3. Ethernet switching hub can smooth the frame rate.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port, RTSP port and TCP ports need to be opened on the firewall or NAT router. By default, the HTTP port is 80, the RTSP port is 554, and the TCP ports are 9060 and 9061.