FAQs

Please follow the steps below:

1. When the PC connects to internet camera for the first time, a pop-up Security Warning window will appear to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
   
2. Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Check IP address of device by using the PLANET Smart Discovery Lite program or by UPnP discovery or set the device to default by the Reset button.

The device uses Category 5 UTP cable allowing 10 and 100BASE-TX networking.

The device is used indoors only.

Please follow the steps below:

1. Default Gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
   2. Check the bandwidth of internet connection. If the internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
      
      3. Ethernet switching hub can smooth the frame rate.
      » Link

Please follow the steps below:

1. When the PC connects to internet camera for the first time, a pop-up Security Warning window will appear to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
   
2. Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.