FAQs

Check IP address of device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by Reset button.

Maybe the NAT router does not support the UPnP function. Please check user’s manual of router and turn on the UPnP function.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Please follow the steps below:

1) Restore the factory default setting by pressing and holding down the Reset button for more than 3 seconds on the device, and

2) Reconfigure the device.

Make sure that your Internet Explorer is version 8.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Check the IP address of the ICA-3260 by using the IPWizard II program or by UPnP discovery or set the device to default by the Reset button.