FAQs

1. Please fill out the ICA-W3250V’s IP address in the address bar of IE browser; install active X (only first-time use) to view ICA-W3250V’s video.
   
2. The iOS app is the iCV3h and the Android app is the aCV3h. Please install the app on your smart phone.

The ICA-W3250V supports a maximum of 10 concurrent users.

The ICA-5260V can send JPEG/AVI files via FTP, email, SAMBA and micro SD card when motion is detected.

Please follow the steps below:

1. Re-power the device if you cannot find the unit within 1 or 2 minutes.
   
2. Do not connect device over a router as PLANET IP Finder II program cannot detect device over a router.
   
3. If there are two wired/wireless network cards on laptop, the IP Finder II cannot detect the camera; please disable the network card which is not connecting to the camera.
   
4. If IP address is not assigned to the PC that is running PLANET IP Finder II program, then PLANET IP Finder II program cannot find the device. Make sure that IP address is assigned to the PC properly.
   
5. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during the setup of this device.
   
6. Check the firewall setting of your PC or notebook.

Check the IP address of device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by the Reset button.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

To unmount SD card, you’ll have to wait for about two minutes in which time the recording will completely come to a halt.