FAQs

The CAM-IR338(v3) uses the better sensor “SONY 1/3” Exview 960H Super HAD CCD II”, and Effio-E DSP signal processor, improving the horizontal resolution from 380TVL to 700TVL, and higher S/N Ratio from 48dB to 60dB. Moreover, Its IR LEDs added from 30 to 48 units, and monitoring distance up to 30 meters, provide users with clearer, sharper, speedier and safer surveillance system.

Topology:

Configure the router
Step 1: Go to the WAN setting page to configure the WAN interface, after setup finished please check PC A could go to internet.

Step 2: Go to the NAT > Virtual server page to setup the port forwarding feature, in this case the camera IP address is 192.168.0.2, it have to enable the web port and RTSP (video stream) port as below, if the web port or RTSP port of camera aren't the default port, you have to check which port does this camera used. After setup finished, try to use PC B to type http://"Public IP address":8888 to check whether can connect to camera.

Configure the camera
Check the DDNS setting of camera, we just use Planet DDNS and easy DDNS to make some explain. Here are some steps for Planet
DDNS as below:
Step 1: Enable DDNS option through accessing web page of camera.
Step 2: Select on DDNS server provide, and register an account if you do not use yet.


Here are some notes for setup the DDNS account, for security reason we keep some key word, so if user use these key work to be their Planet DDNS domain, they will fail to register to DDNS server. Please make sure you didn’t apply those strings in your DDNS account.
$protectNameString = "(www)|(dns)|(mail)|(planet)|(update)|(address)|(apache)|(mysql)|(server)";

Ex:
Ridns123.planetddns.com => it will fail to register Planet DDNS server

Step 3: Add the register domain and device's name, if the DDNS work properly, the ping status should be green and you also can see the DDNS update successful in your camera DDNS page.

DDNS page

Camera DDNS page

After check the DDNS status, PC B could type http://"DDNS domain":8888 to connect with camera.

The device is not weatherproof and cannot be used outdoors.

The device uses Category 5 UTP cable allowing 10/100 Base-TX networking within 100 meters.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Please follow the steps below:

1. Re-power the device if the unit cannot be found within 1 minute.
2. Do not connect ICA-3110 over a router. IPInstaller program cannot detect device over a router.
3. If IP address is not assigned to the PC which is running IPInstaller program, then IPInstaller program cannot find device. Make sure that IP address is assigned to the PC properly.
4.  Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during the setup of the ICA-3110.

Check IP address of the device by using the PLANET IPInstaller program or by UPnP discovery or by using the reset button to set the device to default.