FAQs

Please follow the steps below:

1. Re-power the device if the unit cannot be found within 1 minute.
2. Do not connect ICA-3110 over a router. IPInstaller program cannot detect device over a router.
3. If IP address is not assigned to the PC which is running IPInstaller program, then IPInstaller program cannot find device. Make sure that IP address is assigned to the PC properly.
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during the setup of the ICA-3110.
5. Check the firewall setting of your PC or Notebook.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Maybe too many IP cameras have been installed on the LAN, and then NAT router is out of resource to support more cameras. You could turn off and on NAT router to clear out-dated information in router.

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “IPCamera Control”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

Please follow the steps below:

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the device.