FAQs

Please follow the steps below:

1) Unplug the power jack to turn off the power of the camera.

2) Insert a pin into the reset hole as circled in red in the figures below. Sense a button and keep it pressed until instructed to release.

3) Plug in the power jack to turn on device, in about few seconds the status LED will be flashing quickly.

4) Release the button (remove the pin from the reset hole). The camera should now be back to factory default.

5) Login the camera using the default IP (http://192.168.0.20), and username (admin), password (admin).

Check IP address of device by using the PLANET IPInstaller program or by UPnP discovery or set the device to default by reset button.

Please follow the steps below:

1) Re-power the device if cannot find the unit within 1 minutes.

2) Do not connect ICA-8500 / ICA-W8500 over a router. IPInstaller program cannot detect device over a router.

3) If IP address is not assigned to the PC running IPInstaller program, then IPInstaller program cannot find device. Make sure that IP address is assigned to the PC properly.

4) Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-8500 / ICA-W8500.

5) Check the firewall setting of your PC or Notebook.

Make sure that your Internet Explorer is version 8.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

The RTSP command: rtsp://username:password@IP:rtsp_port/stream1
(If you want to play stream2, please input "stream2".)

Please execute "Save & Reboot" function of "System" to take effect after changing settings of camera.