FAQs

The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. Therefore, the actual number of connected clients varies depending on streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of each connected client will slow down when many users are logged on.

To unmount SD card, you’ll have to wait for about two minutes in which time the recording will completely come to a halt.

Please follow the steps below:

1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160 x 120 or 320 x 240 and disable audio.
   
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

The RTSP command: rtsp://servername:rtsp port/stander/livestream/0/0
Note. 0=Main stream; 1=Sub stream
E.g. rtsp://192.168.0.20:554/stander/livestream/0/1

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
2. Check the bandwidth of internet connection. If the internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
   
3. Ethernet switching hub can smooth the frame rate.

The device uses Category 5 UTP cable allowing 10/100BASE-TX networking within 100 meters.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port, RTSP port and TCP ports need to be opened on the firewall or NAT router. By default, the HTTP port is 80, the RTSP port is 554, and the TCP ports are 9060 and 9061.