[CloudNMS] Questions for Clarification

1 . How can I find out which products are currently supported and managed by CloudNMS? 

Answer:

You can check the Supported List directly in the CloudNMS web portal.

Please use the following access link: https://cloudnms.planet.com.tw/

2 . We recently acquired several devices, including the WDAP-3000X and WDAP-C3000X access points, as well as the GS-4210-24PL4C switches. However,

　none of them can be added to Planet CloudNMS. The system always returns an “INVALID DEVICE” error. Could you please advise? 

Answer :

Please visit the PLANET website or CloudNMS web portal and update these devices to the latest firmware version. Before adding the device to CloudNMS, please make sure that SNMP is enabled.

3 . Why does CloudNMS report that the serial number is invalid when I add a device (e.g., GS-4210-24T2S) to CloudNMS? 

Answer :

Step 1 . Enable the Remote Managed settings on the device and turn on the CloudNMS option.

　　　 After enabling it, verify that the device has successfully connected to the CloudNMS server.

Step 2A . Verify whether the device supports a Serial Number.

　　　　If the device supports a Serial Number, you must enter it when binding the device to CloudNMS.

Step 2B . Verify whether the device supports a Serial Number.

　　　　If the device does not support a Serial Number, you must select Skip for the Serial Number field when binding the device to CloudNMS.

4 . Why does the CloudNMS app suddenly close when a device is selected after login? 

Answer :

It could be a compatible issue. Please update the CloudNMS app to the latest version and test again. If the issue persists, please provide the mobile phone brand, model, and operating system version so that we can perform further analysis.