FAQs

(1)Check your bandwidth with your ADSL line speed. We recommend you can go to the statistic page to check your currently speed type is "ADSL 2+" with the IPTV service.
(2)Check whether you enabled the IGMP proxy and snooping on the correct PVC connection with IPTV service.
(3)If the situation still happened, you can try to use the "port mapping" feature to binding the WAN side IPTV service PVC connection and the LAN port.

ADN-4100Av2 can automatically established the VPN connection , even after the power on, the IPsec setting will be save when you click apply and it will automatically reconnect.

The ADN-4100Av2 support 10 VPN tunnel for IPSec and PPTP, and IPSec max tunnel is 8, the PPTP max tunnel is 2, but if you establish the VPN tunnel fully, the performance shall drop.
Cause the environment is a variable to effect the performance for connection ,you can use this feature to establish the VPN tunnel ,and try to find which tunnel you establish have the best performance.

(1)Check both of the ADSL routers can connect to the internet.
(2)Check the VPN encryption method and the pre-shared key are the same.
(3)Check the remote IP address, local IP address and the subnet mask are correct.

There are two different standards:
1) Homeplug 1.0/1.0 Turbo for 14Mbps & 85Mbps, such as PL-104 and PL-420.
2) Homeplug AV for 200Mbps, 500Mbps, and 1G, such as PL-551.
It should work with the same HomePlug AV device which is another PL-551.
It could co-existence with HomePlug 1.0 or HomePlug 1.0 Turbo such as PL-104 or PL-420 in the same domain, but cannot connect with PL-104 and PL-420.

The number can be connected is 36 pairs (72 units).It is necessary for PL-551 that the power for all the rooms should be from same phase. Different phase of the PL-551 is not able to connect to each other.

There are two different standards:
1) Homeplug 1.0/1.0 Turbo for 14Mbps & 85Mbps, such as PL-104 and PL-420
2) Homeplug AV for 200Mbps, 500Mbps, and 1G, such as PL-701
It should work with the same HomePlug AV device which is another PL-701.
It could co-existence with HomePlug 1.0 or HomePlug 1.0 Turbo such as PL-104 or PL-420 in the same domain, but cannot connect with PL-104 and PL-420 (Homeplug 1.0)