FAQs

The ICA-W3250V supports a maximum of 10 concurrent users.

Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

The ICA-5250V(v2) included corridor mode to change video field to vertical. Its sensor is improved to display color video in dark conditions without having to enable IR LED.

Please follow the steps below:

1. When the PC connects to Internet camera for the first time, a pop-up Security Warning window will appear to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
   
2. Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Please follow the steps below:

1. Open the IP Finder II and search this device.
   
2. Press the “Restore Factory” button to restore all settings to the factory default setting.

The device is used indoors only.

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
2. Check the bandwidth of internet connection. If the internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
   
3. Ethernet switching hub can smooth the frame rate.