FAQs


Product Category
Keyword
A :

Maybe too many IP cameras have been installed on the LAN. Thus, NAT router is unable to support more cameras. You could turn off and on NAT router to clear out-of-date information inside the router.

A :

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX controls.

A :

1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x90 or 320x180 and/or disabling audio.
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

A :

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

A :

1. Wrong power line frequency makes images flicker. Make sure the 50 or 60Hz format of your device is there.
2. If the object is dark, the image will flicker. Make the environment around the Camera brighter.

A :

The video images might be noisy if the device is located in a very low light environment. Make the environment around the camera brighter or turn the red-light LED on.

A :

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the device.

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