FAQs

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

Follow the steps below:

1. Power on the camera. Wait for 2 minutes until it is ready.
   
2. Press and hold the hardware reset button for at least 5 seconds or until the Power LED lights are off, and then release the button.
   
3. It will take around 2 minutes to boot the camera.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

Please execute "Save & Reboot" function of "System" to take effect after changing settings of camera.

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX control.

Please follow the steps below:

1. Download the search tool: IP Finder II.
   http://www.planet.com.tw/en/product/images/48630/UT-IP%20Finder%20II_v1.0.zip
   
2. Check the IP address of the device by using PLANET IP Finder II program.

Yes, it is weatherproof, and can be installed outdoors.