FAQs

Please follow the steps below ：
1)Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2)Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

Please follow the steps below ：
1)Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2)Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

Go to the “Client setting” and confirm the “View size” is “Auto”.
If the view size is set to the 1080P/640x360/320x180/160x90, the digital zoom cannot be used.

Blower will be turned on at 35 degrees C or turned off at 25 degrees C.
Note: The temperature is obtained from the inside of the ICA-2250VT.

Yes, the PLANET CAM-IR15/CAM-IR30 are weather resistant IP66 approved.
The IR camera can be installed outdoor for various surveillance applications.
It is suggested to check our product specification before installation.

Regarding this detail descriptions, it is suggested to download the product FAQ as below, and read the documentation for more understandings, thank you.

Please follow the steps below ：
1)Default Gateway and DNS server address should be set up correctly.
2)If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server