FAQs

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Please follow the steps below:

1) Restore the factory default setting by pressing and holding down the Reset button for more than 3 seconds on the device, and

2) Reconfigure the device.

PLANET ICA-550W does support web-based mail with SMTP mail server. Please reference the below tips for avoiding failure delivery:
1.Free email account only support web based email without SMTP service.
2.Some e-mail servers reject to receive the e-mails from unknown SMTP servers.
3.Some of SMTP servers require SSL authentication. (i.e. G-mail)
4.Some of email servers recognize that the sending is a junk email.
5.Some of email servers recognize the ICA-550W as blaster if the notification emails are sent frequently.
6.Some of SMTP servers only accept the connections from the same domain.
7.Some of e-mail servers limit max size of e-mail attachments.


***Traditional E-mail data flow
Mail Client SW <----> SMTP/POP3 Server --->.... ---> SMTP/POP3 Server--> Mail Client SW

***Web E-mail data flow
E-mail sending/receiving in Web Browser <---> Web Server ---> SMTP/POP3 Server --->.... ---> SMTP/POP3 Server--> Mail Client SW

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

1. Wrong power line frequency makes images flicker. Make sure the 50 or 60Hz format of your device.
2. If the object is dark, the image will flicker. Make the condition around the Camera brighter.

Check the IP address of the ICA-3260 by using the IPWizard II program or by UPnP discovery or set the device to default by the Reset button.

Due to ICA-M220/M220W do not built-in speed dome motor, so it can not continue pan 360 degree. However, it offers a wide pan range to 350 degrees and tilt range of 120 degrees with 5 levels of speed where it should be enough to monitor all around the corner.